Sports / Casino
pgk44 collects the questions we hear most from Bangladesh — covering how to fund your account through Upay or Bank Transfer, how to read your own transaction records, and what to do when something looks off. If you are new here, start with the account setup questions and work down.
This FAQ is organised around the questions that come up at every stage of using pgk44 — before you fund your account, during your first deposit, and when you need to check a payment on your Upay wallet or bank statement. Each answer is written in plain language with the actual steps shown, not a summary that sends you somewhere else.
These figures reflect what is structurally built into the platform — the game categories accessible from your account, the payment routes configured for Bangladesh, the language the interface runs in, and the device types the lobby renders on.
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When the FAQ does not cover your situation, these are the support routes visible on the site. We keep them listed inside your signed-in account area as well, so you do not need to search for them if you are already logged in. Response times vary by channel and by volume, so choose the route that matches how quickly you need a reply.
Open the chat icon from any page on the site. This is the route for account access issues, login problems and time-sensitive payment questions. Available from the footer and the signed-in help menu.
Send your query to the support address listed in the Help section of your account. Include your registered mobile number and the relevant transaction reference for payment questions so our team can locate the record.
The Help section inside your account holds published answers on deposits, withdrawals, account verification and terms. Check there first for standard questions — many payment and login questions are answered without needing to contact us directly.
Every answer in our FAQ is written by the same team that manages the cashier and account flows — not outsourced or auto-generated. When a payment route changes, the relevant FAQ answer is updated at the same time as the cashier configuration, so you are not reading stale instructions.
FAQ answers come from the same team managing payment routes and account flows. When a process changes — a new Upay step, an updated Bank Transfer reference format — the answer updates in parallel so instructions stay accurate.
We do not print processing times, limits or percentages we cannot verify per account. Where a figure is account-specific, we direct you to the screen in your account that shows it live rather than a number that may be wrong for your situation.
Answers about deposits and withdrawals describe exactly what you see on your Upay wallet or bank statement — the reference format, the sender name and the amount field — so you can match records without contacting support.
Where access depends on local law and eligible regions, we say so clearly rather than implying universal availability. Account and payment access at pgk44 depends on your location and the routes configured for your region.
Upay and Bank Transfer are the two verified funding routes configured on pgk44 for Bangladesh accounts. They work differently in terms of steps, reference formats and how they appear on your own records. Understanding the difference helps you choose which one suits your situation and helps you match your own statement entries back to your account wallet.
Open your Upay app, select Send Money, and enter the merchant number shown in your pgk44 cashier. The reference field on the Upay app is what links your transfer to your account — copy it exactly as shown.
Use the interbank account number shown in your cashier. Enter your pgk44 account ID in the narration or reference field of your bank's transfer form. The bank debit entry on your statement is your record of the transaction.
After a successful Upay deposit, your wallet history shows the merchant name and the taka amount sent. Keep that entry — it is the proof of payment if you need to raise a query with support.
Your bank statement will show a debit to the interbank account with the reference you entered. Screenshot or note the bank transaction ID; support will ask for it if the deposit needs manual review.
These are the elements that a new account holder notices first and keeps coming back to. They are not marketing descriptions — they are structural features of how the lobby and account system work.
Habanero, Bigtime Gaming, Joker and Microgaming titles sit in the same lobby, organised by category. Slots, live casino tables, table games and our sportsbook — including cricket markets covering BPL and international matches — are all reachable from one navigation bar.
The full account — cashier, game lobby, transaction history and support — runs in your mobile browser. No app download is needed. Open pgk44 on any Android or iOS browser and the layout adjusts to your screen automatically.
Your account wallet shows balances and transaction history in taka. Deposit amounts, withdrawal requests and game stakes are all displayed in taka so you can compare them directly against your Upay or bank statement without converting currencies.
The account history section lists every deposit and withdrawal with the date, amount in taka and the payment route used. You can cross-reference each entry against your Upay wallet history or bank statement line by line.
The questions below cover the situations we hear about most: getting an account open, making a first deposit via Upay or Bank Transfer, understanding why a deposit has not appeared yet, and knowing what to do when a transaction reference does not match your statement. Read through the relevant section before contacting support — most situations are resolved by following the reference field instructions exactly as shown in your cashier.
Open pgk44 in your mobile or desktop browser and select the account creation option. Fill in your mobile number, preferred password and any required verification fields shown on the form. Once submitted, your account is active and the cashier will show the deposit routes available for your region under local law and eligibility rules.
Upay and Bank Transfer are the two verified deposit routes configured for Bangladesh accounts. Your cashier shows the exact merchant number for Upay and the interbank account number for Bank Transfer. Always check the cashier for the current details before sending, as these may update. Availability depends on your account status and local eligibility.
First, confirm you used the merchant number shown in your cashier at the time of transfer and that you copied the reference field exactly. Open your Upay app and find the transaction in your wallet history — note the date, taka amount and reference. Then contact support via live chat with those three details; that is enough to locate the record manually.
When you make a Bank Transfer, enter your pgk44 account ID in the narration or reference field of your bank's transfer form. Your bank statement will show the debit with that reference. Inside pgk44, the transaction history shows the same amount in taka with the date. If the entries do not match, share the bank transaction ID with support.
Try the password reset option on the login screen — it sends a reset link to your registered mobile number. If you no longer have access to that number, contact support by email with your registered details. Do not create a second account; our team can verify identity and restore access to the original account.
Limits are account-specific and shown inside the cashier when you initiate a transaction. We do not publish fixed figures here because they depend on your account verification level and the route you are using. Open the cashier, select your payment route, and the minimum and maximum fields will display the current limits for your account.
After logging in, navigate to the account area and open the transaction history section. Each entry shows the date, amount in taka, payment route and status. You can use this to cross-check against your Upay wallet history or your bank statement. If an entry is marked pending for longer than expected, copy the reference and contact support.